Refund policy

Thank you for your interest in the products and services of Concise Home. We stand by all of our products with a 30 Day Money Back Guarantee and a 1-Year Limited Manufacturer’s Warranty. The terms and conditions are outlined below.

We are very confident in the quality of our products, so we offer an exclusive 30 Day Money Back Guarantee for all of our products. If you are not completely satisfied with your purchase within the first 30 days, we will gladly issue a refund of the product price back to you. Before returning your product, we hope you will contact our Customer Care Center by leaving messages at online chat box or email us first for free advice! Our dedicated customer service team will offer trouble-shooting tips to help you make the most out of your product. Your 30 Day Money Back Guarantee starts the day your item is delivered to you and ends the day you ship the item back to us. You are responsible for the cost of shipping your package to us.

Before you return your product, please contact our Customer Care Center by leaving messages at online chat box or email us first for free support! Our dedicated customer service team will offer trouble-shooting tips to help you make the most out of your product.

Step 1: Leave messages at online chat box or email us to contact us to apply for return and refund within 30 days after you receive the goods.

Step 2: Our customer service department will ask you to have your receipt in hand to confirm your purchase. We do this to ensure that we are dealing with the actual customer to protect both our customers’ personal information and our safe business practices.

Step 3: Ship the product to us. We recommend you add tracking and insurance to your package when returning it to us. This will allow you to track the progress of your returned item, guarantee that we have received it, and protect you in the case your package gets lost by your shipping carrier. Concise Home is not responsible for packages lost by your shipping carrier.

Step 4: Once we have received your return, we ensure that the product is correct, the packaging is complete, and the manual and accessories are complete， we will gladly issue you a refund of the product price back to the credit card you used at the time of purchase. We do not refund shipping and handling costs. Refunds generally process within 7 business days of receiving your return. A confirmation email is sent if we have your email address on file.

-------------------------------------

All Concise Home products, when purchased as new from a certified Concise Home vendor, come with a 1-Year Limited Manufacturer’s Warranty against any defects in manufacturing. If something goes wrong with your unit(s) due to a manufacturing defect within the warranty period, we will gladly replace or repair the item. Customers are responsible for shipping the product to us at their own expense for returns or refunds. Upon receipt, the device will be assessed by a qualified technician. If the device is found to be faulty, a replacement will be shipped at our cost. If the device is found to be in working condition, the product will also be shipped back at our cost. The one-year manufacturer's warranty does not extend to replacement units.

Before you return your product, please contact our Customer Care Center by leaving messages at online chat box or email us first for free support! Our dedicated customer service team will offer trouble-shooting tips to help you make the most out of your product.

Step 1: Leave messages at online chat box or email us to contact us to apply for return or refund or repairing.

Step 2: Our customer service department will ask you to have your receipt in hand to confirm your purchase. We do this to ensure that we are dealing with the actual customer to protect both our customers’ personal information and our safe business practices.

Step 3: Ship the product to us. We recommend you add tracking and insurance to your package when returning it to us. This will allow you to track the progress of your returned item, guarantee that we have received it, and protect you in the case your package gets lost by your shipping carrier. Concise Home is not responsible for packages lost by your shipping carrier.

Step 4: Once we have received your return, the device will be assessed by a qualified technician. If the device is found to be faulty, a replacement will be shipped at our cost. If the device is found to be in working condition, the product will also be shipped back at our cost.

The one-year manufacturer's warranty does not extend to replacement units.

All Concise Home products come with a 1-Year Limited Manufacturer’s Warranty. This applies to products purchased from our authorized retailers online and in store. The 1-Year Limited Manufacturer’s Warranty begins the day your item is purchased and ends a year from that day. The one-year manufacturer's warranty does not extend to replacement units and the followings:

Products purchased as used or second-hand
Products purchased from unauthorized retailer and distributor
Damage resulted from misuse of product
Damage resulted from water or other liquids
Damage resulted from chemicals, fire, and/or radioactive substances
Damage resulted from natural disaster

Our after-service email: concisehomeappliance@outlook.com