Frequently Asked Questions

1.Q: I am not quite trust this website, but I want to buy your products, do you sell your products on Amazon?
A : Yes, you can find us on amazon by every link on product page. And it is cheaper to buy here.

2.Q: How do I pay for my purchase?
A: We only accept PayPal to pay for your order now, we will add more payment ways in the future.

3.Q: Where can I find product instructions?
A: We will add a copy of product instructions in every product package. You can also download it on our website introduction page.

4.Q: How do you calculate your shipping and handling charges?
A: We offer free shipping and handling for all products in our store.

5.Q: Where can you ship your products to?
A: Currently, we only ship to United Kingdom cities, and we do not ship to any other country addresses .

6. Q: If my lamp is broken due to the shipping problem, what can I do?
A: If the lamp is damaged due to shipping problems, you can contact us to replace the lamp.

7. Q: If I have more questions, how can I contact the seller?
A: You can contact us by send message via shopify chat button on the page, or send us email via concisehomeappliance@outlook.com. We will reply you as soon as we see it.

Shipping policy

Free standard shipping on ALL ORDERS shipped within United Kingdom.

In general, your order will be delivered by a third-party provider (e.g. Royal Mail, DHL ,UPS,FedEx or TNT) to your doorstep to the address you have given. Depending on the workload of the shipping company, shipping takes 3-7 working days. * Please be noted that all information regarding the shipping duration is estimated. We cannot guarantee that your order will arrive on a specific day.

After the package has been shipped, we will send you the tracking number so that you can track the package. On the website of the responsible shipping company, you can check the shipping status and, if necessary, set delivery preferences.

At present, we only ship to United Kingdom.
And we do not ship to any other country addresses.